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Exploitation and Overcharge; the New Face of the Telecom Mafia?

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overcharging-customers

One of the most unpopular industries these days is the telecom industry. Plagued with scandal after scandal, telecom companies have tarnished their image and credibility in the eyes of the people. From allegations of corruption to lawsuits against corporate involvement in smartphone theft, telecom companies are hard pressed these days. One would think that they would learn their lesson and change their ways but no, apparently these corporations need some more bashing. A newly emerged scandal shows corporate hand in overcharging customers and exploiting minors through flashy advertisements.  

Overcharging 
The sly folks at corporate have designed a brand new way to milk customers. This comes in the form of deals and packages with a hidden surcharge or vague clauses. This new “fraud” is aimed at confusing customers into paying a lot more than they should legally pay for the services they use. A classic trick that these telecom companies employ is the bulk packages that the customer buys. These packages sound very economical to the customer but little does the customer know that he’s still charged for the minutes that he does not use. This is plain daylight robbery, one would think that it cannot possibly get worse but wait there’s more to come.


Exploitation of Minors 
Completely going against every ethical guideline of our modern western society, these telecom industries have started to indulge in the shameful act of exploiting minors. They design advertisements and packages to seem flashy and write out the terms and conditions in microprint, as a result these children are attracted by these offers and they unwittingly subscribe to them, creating massive pointless expenses for their parents. This outrage has become the norm and the most successful business practice out there.


Solutions 
While these telecom companies refuse to stop their unethical activities this does not mean that you have to bend over before them in complete compliance. There are ways to deal with this corporate racketeering which are simple yet effective, such as:  
- Register your child’s phone as owned by a minor that offers you some degree of legal protection against the most expensive and outrageous packages.  


- Read the clauses written in the microprint very carefully because most of the important information is written over there.


- Use your package completely because you are still paying for the unused minutes.


- Monitor your children’s phone usage by restricting the time they can spend on the phones or use parental monitoring apps. 


- These parental monitoring apps allow you to view the activities that your children are conducting over the phone. This allows you to stop their phone usage by locking it.


- You can also filter out corporate deals and packages SMS messages, so that your children cannot read them and then unwittingly activate them.  


- They also allow you to set a limit on the maximum amount that your children can spend on online app stores.  

Conclusion  
While legally speaking these companies are allowed to do all of this, it is still corporate exploitation and extortion. Fleecing customers and deluding minors is a highly unethical business practice. But using small measures and apps you can protect yourself and your family from this new form of corporate extortion. 
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